Legal & Compliance Center
Official agreements, privacy documentation, security protocols, and operational frameworks.
Terms and Conditions
Table of Contents
- 1. Acceptance of Terms
- 2. Eligibility and Age Requirements
- 3. License Grant
- 4. User Accounts and Registration
- 4.3 Account Security
- 5. Default Phone and SMS Handler Functionality
- 6. Acceptable Use Policy
- 7. Intellectual Property Rights
- 8. Third-Party Services and Links
- 9. Disclaimer of Warranties
- 10. Limitation of Liability
- 11. Indemnification
- 12. Termination
- 13. Governing Law and Dispute Resolution
- 14. Modifications to Terms
- 15. General Provisions
1. Acceptance of Terms
By downloading, installing, accessing, or using the Callexa mobile application ("the App", "Application", or "Service"), you ("User", "you", or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"), our Privacy Policy, Security Policy, and Data Retention Policy, all of which are incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the App, delete it from your device, and not attempt to access its features. Continued use of the App following any posted modification constitutes your acceptance of the revised Terms. These Terms apply to all visitors, users, and others who access or use the App, whether as a personal user or a registered Business Account holder.
2. Eligibility and Age Requirements
You must be at least thirteen (13) years of age to use the App. If you are under the age of majority in your jurisdiction (typically 18 years of age), you must have the express consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the App, you represent and warrant that:
- You are at least 13 years of age;
- You have the legal capacity to enter into a binding agreement;
- You are not barred from receiving services under the laws of the applicable jurisdiction;
- You will use the App only for lawful purposes and in accordance with these Terms.
3. License Grant
Subject to your compliance with these Terms, Callexa grants you a revocable, non-exclusive, non-transferable, limited, royalty-free license to download, install, and use the App on a device owned or controlled by you, strictly in accordance with these Terms and any usage rules established by the applicable app store (Apple App Store or Google Play Store). This license is granted for: - Personal, non-commercial use on your personal mobile device; or - Commercial use, solely if you have registered a verified Business Account and have accepted any applicable subscription or service-level agreement. License Restrictions This license does not include any right to modify, adapt, sublicense, sell, resell, transfer, assign, or otherwise dispose of the App or any portion thereof. You may not create derivative works based on the App, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except as permitted by applicable law.
4. User Accounts and Registration
4.1 Personal Accounts To access certain features of the App, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. 4.2 Business Accounts Businesses seeking to create a verified listing within the App must register a Business Account. Business Account holders agree to:
- Provide truthful, complete, and current business information including legal business name, registered address, category, and contact details;
- Submit valid verification documentation (such as a business license or tax registration certificate) upon request;
- Not impersonate another business entity or engage in misleading commercial practices;
- Comply with all applicable laws governing commercial communications and consumer protection;
- Accept full responsibility for all content posted under the business profile.
4.3 Account Security
You must notify us immediately at support@callexa.app of any unauthorized use of your account or any other security breach. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation. We reserve the right to disable any user account at any time if, in our opinion, you have violated any provision of these Terms.
5. Default Phone and SMS Handler Functionality
Callexa is designed and intended to serve as the primary (default) Phone application and SMS/MMS messaging application on your mobile device. By setting Callexa as your default handler, you acknowledge and agree to the following: - Callexa will manage the routing, display, and processing of all incoming and outgoing calls and SMS/MMS messages on your device; - Setting Callexa as the default handler grants the App access to your device's call state, call logs, and messaging data as described in the Privacy Policy; - You retain the ability to revert this setting at any time through your device's system settings (Settings > Apps > Default Apps or equivalent); - Removing the default handler permission will significantly impair the App's core functionality but will not delete any stored data from your device; - Callexa integrates with system-level telephony frameworks (such as Google's Telecom framework on Android and Apple's CallKit framework on iOS) to display calls natively on your device interface. Important Notice As the default phone handler, Callexa will have access to all communications passing through your device's standard telephony channels. We strongly recommend reviewing our Privacy Policy to understand how this data is collected, processed, and protected.
6. Acceptable Use Policy
You agree to use the App only for lawful purposes and in accordance with these Terms. You agree that you will not, under any circumstances:
- Use the App to transmit any unsolicited or unauthorized advertising or promotional material (spam);
- Use the App to harass, abuse, stalk, threaten, defame, or otherwise harm any other person;
- Use the App to engage in any unlawful surveillance or monitoring of another individual without their explicit consent;
- Use the App to transmit, distribute, or store material that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
- Attempt to gain unauthorized access to any portion of the App, any other accounts, or any computer systems or networks connected to the App;
- Use any robot, spider, scraper, or other automated means to access the App;
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
- Interfere with or disrupt the integrity or performance of the App or the data contained therein;
- Use the App in any manner that could disable, overburden, damage, or impair the App or its servers;
- Violate any applicable local, state, national, or international law or regulation.
7. Intellectual Property Rights
The App, including its entire contents, features, functionality, design elements, underlying source code, algorithms, databases, and associated intellectual property, are owned by Callexa (developed by Inflancer Technologies) and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. The Callexa name, logo, trademarks, service marks, trade names, and the look and feel of the App are the exclusive property of Callexa and may not be used without prior written permission. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the App. User-generated content submitted through the App (such as business profile information) is and remains your property. By submitting such content, you grant us a worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, and display such content solely for the purpose of operating and improving the App.
8. Third-Party Services and Links
The App may integrate with or contain links to third-party services, websites, or content that are not owned or controlled by Callexa. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. We do not warrant the offerings of any of these entities or their websites. The App integrates with the following third-party services as part of its core operations:
| Third-Party Service | Purpose and Data Accessed |
|---|---|
| Firebase (Google) | Crash reporting, analytics, and app performance monitoring |
| Apple CallKit / Google Telecom | System-level call management and native call UI integration |
| PushKit (Apple) | VoIP push notifications for incoming call alerts (iOS only) |
| Google Play Services | Device integrity verification and notification delivery (Android only) |
9. Disclaimer of Warranties
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CALLEXA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
- Any warranty that the App will meet your requirements or be available on an uninterrupted, secure, or error-free basis;
- Any warranty regarding the accuracy, reliability, quality, or completeness of any content or information provided through the App;
- Any warranty that defects in the App will be corrected;
- Any warranty that the App or the servers that make it available are free of viruses or other harmful components.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALLEXA, ITS PARENT COMPANY INFLANCER TECHNOLOGIES, OR ANY OF ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:
- Any indirect, incidental, special, consequential, punitive, or exemplary damages;
- Loss of profits, revenue, data, goodwill, business, or anticipated savings;
- Loss or corruption of data or information;
- Business interruption or loss of business opportunity;
- Any damages resulting from unauthorized access to or alteration of your transmissions or data;
- Any content received through the App, or any harm resulting from your reliance on such content;
- Any failure or delay in the App's performance;
11. Indemnification
You agree to defend, indemnify, and hold harmless Callexa and its parent, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App.
12. Termination
These Terms are effective until terminated by either you or Callexa. Your rights under these Terms will terminate automatically without notice from us if you fail to comply with any provision of these Terms. You may also terminate these Terms by uninstalling the App from all your devices and ceasing all use. Upon termination of these Terms: - The license granted to you in Section 3 will terminate immediately; - You must cease all use of the App and delete all copies of the App from your devices; - All provisions of these Terms that by their nature should survive termination shall survive.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in the governing jurisdiction. Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@callexa.app.
14. Modifications to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by posting the updated Terms within the App with a new "Last Updated" date. Your continued use of the App after the effective date of any changes constitutes your acceptance of the modified Terms.
15. General Provisions
Severability. If any provision of these Terms is found to be invalid, the remaining provisions will continue in full force and effect. Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver. Entire Agreement. These Terms, together with our Privacy Policy, Security Policy, and Data Retention Policy, constitute the entire agreement between you and Callexa. Contact. For questions about these Terms, please contact us at: legal@callexa.app.
Privacy Policy
Table of Contents
1. Introduction and Scope
Welcome to Callexa, a smart phone and messaging application developed by Inflancer Technologies. We are committed to safeguarding the privacy of our users and to ensuring complete transparency about how personal data is collected, used, stored, shared, and protected. Our Core Privacy Principle The majority of your communications data — including your call logs, SMS messages, and contacts — is processed locally on your device and is never transmitted to or stored on our external servers. We are committed to data minimization.
2.1 Data Processed Locally on Your Device
As the default phone and SMS handler, the following data is accessed and processed entirely on your device to provide the App's core functionality. This data is not transmitted to our servers:
| Data Type | Why It Is Accessed |
|---|---|
| Contacts | To display caller names, photos, and contact details during calls and in your call log and messaging inbox. |
| Call Logs | To read and write your device's call history so it is visible within the App's call log screen. |
| SMS / MMS Messages | To enable you to read, compose, send, receive, and manage text and multimedia messages within the App. |
| Phone / SIM Number | To identify the active SIM card(s) for call routing and multi-SIM management. |
| Network / Call State | To detect incoming and active calls, network signal strength, carrier name, and connection type. |
2.2 Business Account Data
If you choose to register a Business Account for the purpose of creating a verified business listing visible to other Callexa users, we collect and store the following information on our servers:
- Business name, legal entity type, category, and description;
- Primary email address and business phone number(s);
- Business physical address and geographic coordinates for map listing;
- Verification documents (business license, certificates, tax numbers);
- Profile image and cover photo or banner image.
3. Legal Basis for Processing
Depending on your jurisdiction, we rely on the following legal bases to process your personal data:
| Legal Basis | Application |
|---|---|
| Performance of Contract | Processing necessary to deliver the App's core features (e.g., managing calls, SMS). |
| Legitimate Interests | Crash reporting and anonymized analytics to maintain App security and performance. |
| Legal Obligation | Compliance with applicable laws, court orders, or regulatory requirements. |
| Consent | For any optional features or data processing (e.g., optional cloud backup). |
5.1 Android Permissions
The App requires the following device permissions to function on Android:
| Permission | Purpose | Required? |
|---|---|---|
| READ_CONTACTS / WRITE_CONTACTS | Display and manage contact names and details | Mandatory |
| READ_CALL_LOG / WRITE_CALL_LOG | Display and manage your call history | Mandatory |
| READ_SMS / SEND_SMS / RECEIVE_SMS | Read, send, and receive SMS/MMS messages | Mandatory |
| CALL_PHONE / ANSWER_PHONE_CALLS | Initiate and answer phone calls within the App | Mandatory |
| READ_PHONE_STATE | Detect incoming calls and read device/SIM status | Mandatory |
| SYSTEM_ALERT_WINDOW | Display the Caller ID overlay screen | Mandatory |
| CAMERA | Scan QR codes or capture profile images | Optional |
5.2 iOS Permissions
The App requires the following device permissions to function on iOS:
| Permission | Purpose | Required? |
|---|---|---|
| Contacts (NSContactsUsageDescription) | Access address book to display caller names | Mandatory |
| Microphone (NSMicrophoneUsageDescription) | Enable voice audio for phone calls | Mandatory |
| Push Notifications | Deliver incoming call alerts and message notifications | Recommended |
| VoIP Background Mode (PushKit) | Receive calls in background | Mandatory (VoIP) |
7. Your Privacy Rights
Depending on your location, you may have the following rights:
| Your Right | Description |
|---|---|
| Right of Access | Request a copy of the personal data we hold about you. |
| Right to Rectification | Request correction of inaccurate or incomplete data. |
| Right to Erasure | Request deletion of your personal data from our servers. |
| Right to Portability | Request a machine-readable export of your data. |
| Right to Object | Object to our processing based on legitimate interests. |
| Right to Withdraw Consent | Withdraw consent at any time. |
11. Contact Us
If you have questions about this Privacy Policy, please contact us: - Email: privacy@callexa.app - Support: support@callexa.app
Security Policy
1. Our Security Commitment
At Callexa, protecting the security of your communications and personal data is a foundational priority. We recognize that as a default phone and SMS handler, we occupy a position of significant trust. Security by Design Callexa is built on a "privacy and security by design" principle. Wherever possible, data is processed locally on your device and never leaves it. When data must be transmitted to our servers, it is encrypted in transit and at rest using modern cryptographic standards.
2. Technical Security Measures
2.1 Data Encryption All data transmission between the App and our backend servers uses TLS version 1.2 or higher. Sensitive data stored locally on your device is secured using platform-native encryption mechanisms (Android Keystore, iOS Keychain). 2.2 Authentication and Access Controls We enforce strict access controls: Multi-Factor Authentication (MFA) for administrative access, principle of least privilege, and cryptographically signed tokens.
4. Vulnerability Reporting
We value the contributions of security researchers. If you believe you have discovered a security vulnerability, please report it to us via email at: security@callexa.app. We commit to acknowledging receipt within 72 hours and working transparently to resolve the issue.
Data Retention Policy
Table of Contents
2. Local Device Data
The majority of data handled by Callexa resides on your device. You retain full and direct control over this data.
| Data Category | Retention Period |
|---|---|
| SMS / MMS Messages | Stored on device indefinitely until you delete them. |
| Call Logs | Stored on device indefinitely until you delete them. |
| Contacts | Stored in system contact database. Managed by you. |
| App Settings | Retained until you clear app data or uninstall. |
3. Server-Side Data Retention
The following categories of data are stored on our servers:
| Data Category | Retention Period |
|---|---|
| Business Profile Data | Duration of active account + 30 days. |
| Verification Documents | Duration of verified status + 5 years for audit. |
| Anonymized Spam Database | Retained indefinitely to improve detection. |
| Crash Reports | Retained for 90 days for troubleshooting. |
App Store Declarations
Table of Contents
Google Play Store Declarations
Callexa requests access to sensitive permission groups as a default phone dialer and SMS handler.
| Data Type | Collected? / Shared? / Encrypted? |
|---|---|
| Contacts | Processed locally only / Not shared / N/A |
| SMS & MMS | Processed locally only / Not shared / N/A |
| Call Logs | Processed locally only / Not shared / N/A |
| Device / App IDs | Collected for crash reporting / Not shared / Yes |
Apple Info.plist Usage Descriptions
Usage description strings for iOS users:
| Key | Required Description String |
|---|---|
| NSContactsUsageDescription | Callexa accesses your contacts to display caller names and photos. |
| NSMicrophoneUsageDescription | Callexa requires microphone access to enable voice audio during calls. |
Contact & Glossary
Table of Contents
Contact Information
Departments and contact emails for Callexa:
| Department / Purpose | Contact |
|---|---|
| General Support | support@callexa.app |
| Legal & Terms Inquiries | legal@callexa.app |
| Privacy Rights Requests | privacy@callexa.app |
| Security Vulnerability Reports | security@callexa.app |
| Business Account Support | business@callexa.app |
Glossary of Key Terms
Definitions for commonly used terms:
| Term | Definition |
|---|---|
| App / Application | The Callexa mobile software application. |
| CallKit | Apple's framework for native calling integration. |
| Default Handler | App designated to manage calls or SMS. |
| GDPR | General Data Protection Regulation (EU). |
| VoIP | Voice over Internet Protocol. |
